Step by Step Solutions

Ricoh Printer SC552-00 Error
On the printer:  Reset (yellow button) > 1 > 0 > 7 > Hold Clear until it brings up a screen Turn off and turn back on once you get to the ne...
Wed, 14 Feb, 2018 9:36 AM
Forward Phone
Forward Phone Speaker > 41 > Ext # to forward to > Speaker Turn off: Speaker > 42
Wed, 14 Feb, 2018 9:39 AM
Phone Not Going to Voicemail
Make sure voicemail forwarding is set to correct number: - Speaker > 43 > Enter in 300 > Speaker
Wed, 14 Feb, 2018 9:40 AM
Dynamics - Batch is Marked or Can't Get Into Batch
Batched is marked or stuck Run script below use TROP;   SELECT * FROM sy00500 where bachnumb = 'xxx'   xxx is name of batch   ...
Wed, 14 Feb, 2018 10:04 AM
Dynamics - Open Invoice Saying it is Posted
Document is stuck in fulfillment or saying it is posted when it is not   Run script below   select PSTGSTUS, BCHSOURC, VOIDSTTS, TRXSORCE, SOPNUMB...
Wed, 14 Feb, 2018 10:06 AM
Dynamics - Unapply a Payment (PMT)
In dynamics, login as SA and click on PSTL (might have to expand the menu to see it) Click on PSTL Main Setup.   On the PSTL menu, check RM...
Wed, 14 Feb, 2018 10:14 AM
Scanning - Kick a User from Scanner (object reference error)
Remote into trop-collect In the collect listener, click on the user you want to kick. Right click > Reset
Tue, 27 Feb, 2018 9:19 AM
Updating Customer Email Addresses / Customer not Receiving Invoices
First, make sure the email addresses are correct in dynamics. Cards -> Sales -> Customer  Enter in the Customer ID Check the value of...
Wed, 14 Feb, 2018 10:51 AM
Dynamics - Cash Receipt Batch Partially Applied
1. First, run check links on Receivables Open             - File > Maintenance > Check Links > Series: Sales > Receivables Open Transactions F...
Mon, 9 Apr, 2018 12:52 PM
Dynamics - MRP Not Generating Planned Orders
Under Transactions > Manufacturing > Manufacturing Orders > Edit MO Status, click Show MRP Planned Orders. If none show, do the following: ...
Wed, 25 Apr, 2018 8:54 AM